Privacy policy
Last updated: December 20, 2025
This Privacy Policy explains how Maison Demaille (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from maison-demaille.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you”, “your”, and “yours” refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we refer to information that identifies, relates to, describes, or can reasonably be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email address.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions, and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us, for example when sending a message through the Services.
Some features of the Services may require you to directly provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested, in order to perform the contract we have entered into with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide the Services in order to perform the contract we have entered into with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, and other account-related features and functionalities. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. In this case, Shopify will process your information as described in its Privacy Policy and Consumer Privacy Policy.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) GDPR.
- Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for this processing is our legitimate interest in ensuring the security of our website for you and other customers, pursuant to Art. 6 (1) (f) GDPR.
- Communicating with You and Improving Services. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to ensure responsiveness, provide effective services, and maintain our business relationship with you pursuant to Art. 6 (1) (f) GDPR.
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with operating our store with Shopify, see https://www.shopify.com/legal/cookies
. We use cookies to operate and improve our Site and Services (including remembering your actions and preferences), to conduct analytics and better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertising on our Site and other websites.
Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please keep in mind that removing or blocking cookies may negatively impact your user experience and may cause some Services, including certain features and general functionality, to not function properly or be unavailable. Additionally, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:
- Vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
- Business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct us to disclose or otherwise consent to our disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or within our corporate group, in our legitimate interest to operate a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have disclosed
the following categories of personal information and sensitive personal information about users for the purposes described above in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:
| Category | Categories of Recipients |
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We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we share personal information for advertising and marketing purposes as follows.
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites.
Information you provide on public or semi-public areas, including information you share on third-party social media platforms, may also be viewable by other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by third parties. The inclusion of such links does not, by itself, imply any endorsement of the content of such platforms or their owners or operators, except as disclosed in the Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined by applicable law) the personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “absolute security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
The retention period for your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on your place of residence, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in some cases we may deny your request as permitted by law.
- Right to Access / Know: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
- Right to Deletion: You may have the right to request that we delete the personal information we maintain about you.
- Right to Correction: You may have the right to request that we correct inaccurate personal information we maintain about you.
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Right to Portability: You may have the right to receive a copy of your personal information and request that we transfer it to a third party, in certain circumstances and with certain exceptions.
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Right to Opt Out of Sale, Sharing, or Targeted Advertising: You may have the right to request that we not “sell” or “share” your personal information or opt out of the processing of your personal information for purposes considered “targeted advertising” under applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control signal enabled, depending on your location, we will automatically treat this as an opt-out request for the device and browser used to visit the Site.
- Restriction of Processing: You may have the right to request that we stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we decline to process your request.
- Managing Communication Preferences: We may send you promotional emails, which you may opt out of at any time using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders.
You may exercise any of these rights where indicated on our Site or by contacting us using the details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity before responding to your request. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf. Before accepting such a request, we may require proof of authorization and may also require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the details provided below. If you are not satisfied with our response, depending on your place of residence, you may have the right to appeal our decision or lodge a complaint with your local data protection authority. For the EEA, a list of supervisory authorities is available here.
International Users
Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information is also processed by employees and third-party service providers and partners in these countries.
If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the data is transferred to a country deemed to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call or email us at help.maisondemaille@gmail.com or contact us at 12 Bis Avenue du Président Franklin Roosevelt, Thiais, 94320, FR.
For the purposes of applicable data protection laws, and unless otherwise explicitly stated, we are the data controller of your personal information.
This page has been translated for convenience. In the event of any dispute, only the content of the original French version shall be deemed authoritative.