Shipping policy
Shipping Policy
At Maison Demaille, every order is prepared with the utmost care, in keeping with our high standards of quality. We strive to provide you with a smooth, secure, and elegant delivery experience, reflecting the essence of our creations.
Delivery Areas
The delivery zones covered by our shipping services are available during the shipping option selection at checkout.
If your country is not listed among the available destinations, please contact us at help.maisondemaille@gmail.com.
We will be happy to explore a personalized solution for you.
Processing Time
All orders are processed within 1 to 3 business days.
Limited edition or made-to-order items may require additional time, which will be clearly indicated on the product page.
During peak periods, our workshops intensify their efforts to ensure timely shipping without compromising the quality that defines Maison Demaille.
Please note these timeframes are provided for guidance only and do not constitute a contractual commitment. Maison Demaille cannot be held responsible for any delays beyond these estimates.
Estimated Delivery Times
- Metropolitan France: 2 to 4 business days
- Europe: 3 to 6 business days
- International: 5 to 10 business days
These times are indicative and may vary depending on seasonal fluctuations or customs procedures.
Shipping Costs
Shipping fees are automatically calculated at checkout based on your address and order weight.
Customs Duties and Taxes
For deliveries outside the European Union, customs duties, import taxes, or handling fees may be charged by local authorities upon arrival in the destination country.
These fees are the responsibility of the customer and are not included in the displayed price or shipping costs.
We recommend consulting your local customs office for more information.
Maison Demaille cannot be held liable for any additional charges or delays related to customs clearance.
Order Tracking
Once your order is shipped, you will receive an email with a tracking link to follow your package in real time.
Packaging
All our items are carefully packaged to protect your new acquisitions and ensure each piece arrives intact, from our workshop to your doorstep.
Delays & Delivery Issues
In case of unusual delays or delivery problems, our customer service team is available to assist you and find a solution.
Please write to help.maisondemaille@gmail.com with your order number for more information and support.
Liability Regarding Delivery
Once the order is handed over to the carrier, Maison Demaille disclaims all responsibility for delays, loss, theft, or damage occurring during transit.
Since delivery is handled by an independent third-party service, any incident after shipping is the carrier’s responsibility.
We encourage you to track your parcel using the provided tracking link and to contact the carrier directly if any issue arises.
Of course, our customer service remains available to assist you throughout via help.maisondemaille@gmail.com.
This page has been translated for convenience. In the event of any dispute, only the content of the original French version shall be deemed authoritative.