Terms of sale
Terms and Conditions of Sale
Last updated: July 17, 2025
These terms and conditions govern sales made on the website www.maison-demaille.com, published by Maison Demaille, and define the rights and obligations of the parties within the framework of the sale of design and decorative products to consumers.
1. Seller Identity
Maison Demaille
Website: maison-demaille.com
Address: 12bis avenue du président Franklin Roosevelt, 94320 Thiais, France
Contact email: help.maisondemaille@gmail.com
EI Julieta Fiore immatriculé au RCS de Créteil 940040553
VAT number: FR28940040553
Unique Identifier (IDU) issued by ADEME (Household Packaging and Graphic Papers): FR453400_01VHMK
Unique Identifier (IDU) issued by ADEME (WEEE): For the company Gefom, SIRET: 72450077200046, IDU: 8001
2. Scope
These terms apply to any order placed on the website www.maison-demaille.com by a customer acting as a consumer.
Any order implies unconditional acceptance of these Terms and Conditions of Sale.
3. Products
The products offered for sale are those described on the site on the day of consultation by the customer.
Each item is accompanied by a detailed description and photographs intended to faithfully reflect the product. However, slight variations in color or texture may occur and do not constitute a defect.
4. Orders
Order placement on the website is done in several steps (cart, identification, choice of delivery method, payment).
Once the order is confirmed, a confirmation email is sent to the customer.
Maison Demaille reserves the right to refuse or cancel any order in case of previous disputes, suspected fraud, or payment failure.
5. Prices and Payment Methods
Prices are indicated in euros, all taxes included (TTC).
Delivery fees are specified at the time of order.
Payment is made through the secure methods offered on the site (credit card, etc.).
The order is considered final after payment acceptance.
6. Delivery
Products are shipped to the delivery address indicated at the time of order.
Delivery times are indicative; Maison Demaille cannot be held responsible for delays attributable to the carrier.
In case of damaged package or missing product, the customer must contact Maison Demaille within 48 hours of receipt.
7. Right of Withdrawal
In accordance with applicable law, the customer has a period of 14 days from receipt of their order to exercise their right of withdrawal.
For details on how to proceed, please consult our Return and Refund Policy.
Returns must be made in their original condition, at the customer's expense unless the return is due to our error or a defective product.
8. Complaints and Customer Service
For any questions or complaints, our customer service can be reached at:
📩 help.maisondemaille@gmail.com
We commit to processing your request as quickly as possible.
9. Intellectual Property
All elements present on the website www.maison-demaille.com - texts, visuals, illustrations, photographs, images, logos, product names, designs – are the exclusive property of Maison Demaille.
They are protected by intellectual property rights and copyright law.
The site may be crawled by artificial intelligence for analysis or discovery of our products by users. However, the site’s content, including texts, images, collections, products, or any original creation, may not be used, copied, modified, trained on, or exploited without prior written authorization from Maison Demaille.
Any reproduction, distribution, adaptation, or extraction, even partial, without explicit consent is strictly prohibited and constitutes infringement under articles L.335-2 and following of the Intellectual Property Code.
10. Personal Data
Maison Demaille is committed to protecting your personal data.
For more information, please consult our Privacy Policy compliant with the General Data Protection Regulation (GDPR).
11. Applicable Law and Disputes
These Terms and Conditions of Sale are governed by French law.
In case of dispute, an amicable solution will be sought first.
Failing which, French courts shall have sole jurisdiction.
12. Modifications
Maison Demaille reserves the right to modify these terms and conditions at any time.
The applicable Terms and Conditions are those in effect at the time of the order.
13. Legal Warranties
All products sold on the website www.maison-demaille.com benefit from the following legal warranties:
Legal warranty of conformity (Articles L217-3 and following of the Consumer Code):
In case of non-conformity, you have two years from the delivery date to assert your rights.
You may request repair or replacement of the product. If these solutions are impossible or disproportionate, you may request a partial or full refund.
Warranty against hidden defects (Articles 1641 and following of the Civil Code):
If the product has a hidden defect making it unfit for use, you may request cancellation of the sale or a price reduction within two years from the discovery of the defect.
These warranties apply independently of any commercial warranty that may be granted.
This page has been translated for convenience. In the event of any dispute, only the content of the original French version shall be deemed authoritative.