Return and Refund Policy

At Maison Demaille, each piece is thoughtfully designed to enhance your interior with elegance. However, if an item does not fully meet your expectations, we offer a simple and transparent return policy.

📦 Returns

You have 14 days from the date of receipt of your order to request a return.

To be accepted, returned items must be:

• Unused and in perfect condition
• In their original packaging, with all accessories included
• Accompanied by proof of purchase

Returns are not accepted for:

• Personalized or custom-made items
• Gift cards
• Sale products (unless defective)

💡 How to Return an Item

Please contact us at help.maisondemaille@gmail.com with your order number, the item(s) concerned, and the reason for the return.

Once your request is approved, we will provide you with the return address and instructions.

Return shipping costs are the customer’s responsibility, except in cases of our error or defective items.

💳 Refunds

Once we receive and inspect the returned package, you will be informed whether your refund has been approved or denied.

If approved, the refund will be processed using the original payment method within 7 to 10 business days.

For damaged or non-compliant products, please provide photos upon receipt for a swift resolution.

📦 Exchanges

We do not offer direct exchanges.

If you wish to obtain another item, please return the original product and place a new order.

❓ Questions

For any questions regarding your order, please contact us at help.maisondemaille@gmail.com.

Delayed or Missing Refunds (if applicable)

If you have not yet received your refund, please first check your bank account.

Then contact your credit card company, as the official refund posting may take some time.

Next, contact your bank. Refunds often have a processing delay before appearing.

If you have completed these steps and still have not received your refund, please contact us at help.maisondemaille@gmail.com.

Shipping

To return your product, please send it to:
2bis avenue de Brogny, 74000 Annecy, France.

Return shipping costs are your responsibility unless the return is due to our error or a defective product. These costs are non-refundable.

In the event of a refund, return shipping fees may be deducted from the refunded amount.

Delivery times may vary depending on your location.

For items valued over €75, we strongly recommend using a tracked delivery service or parcel insurance.

Maison Demaille cannot be held responsible for lost or undelivered returned items.

Gifts

If the item was marked as a gift during purchase and shipped directly to you, a gift credit equal to the returned item’s value will be issued upon receipt of the return under the conditions stated above.

If the item was not marked as a gift, or if the order was sent to the gift giver, the refund will be issued to the original purchaser, who will be notified of the return.

Updates

This policy may evolve. Please check this page regularly to stay informed of our current conditions.

This page has been translated for convenience. In the event of any dispute, only the content of the original French version shall be deemed authoritative.