Terms of service

Terms of Use

Maison Demaille
Last updated: July 17, 2025

Before any use of the website maison-demaille.com (hereinafter the "Site") and its services, the User is invited to read these Terms of Use (hereinafter "TOU") governing the use of the Site and its services by any individual accessing it either as a private person (visitor or customer) or professional (hereinafter "User" or "Users"). If the User does not agree with all or part of these TOU, they are asked not to use the Site and its services.

These ToU are accessible at any time on the Site and prevail over any other version or contradictory document if applicable.

For any questions regarding these TOU, please contact us:

1. Presentation of the Site

The Site is published by the company Maison Demaille, specialized in the online sale of high-end interior decoration.

Maison Demaille offers its customers an experience around the art of living, light, and design objects, with a chic and refined visual identity.

2. Purpose of the ToU

These Terms of Use define the conditions of access, browsing, and use of the Site by all Users.

By accessing the Site, the User acknowledges having read, understood, and accepted without reservation these ToU.

3. Access to the Site

Access to the Site is free, open to anyone with an internet connection. The User is solely responsible for the proper functioning of their computer equipment and internet access.

To benefit from the services offered on the Site, the User must:

  • Be of legal age;

  • Have the legal capacity to use the services offered on the Site;

  • Use the Site and its services in accordance with these TOU, the Site’s Terms and Conditions of Sale (if applicable), and applicable law.

Moreover, access to certain services may require the User to provide personal information to Maison Demaille (e.g., account creation form, order form, contact form, etc.).
The User guarantees the truthfulness and accuracy of the personal information provided.

To learn more about the use of personal data by Maison Demaille and how to exercise rights in this regard, the User is invited to consult the Privacy Policy on the Site.

Maison Demaille strives to ensure continuous availability of the Site but reserves the right to suspend or restrict access, notably for maintenance or updates.

Maison Demaille also reserves the right to temporarily or permanently interrupt access to all or part of the Site, particularly in the event of business cessation or bankruptcy proceedings.

4. Account Creation and Orders

Access to certain features (product purchases, order tracking, preference management) requires creating a personal account.

The User commits to providing accurate, complete, and up-to-date information. They are responsible for the confidentiality of their login credentials and any activity under their account.

To create an account on the Site, the User must:

  • Be of legal age;

  • Have the legal capacity to contract and purchase the products and/or services offered on the Site;

  • Use the Site in accordance with these TOU, the Site’s Terms and Conditions of Sale, and applicable law.

Maison Demaille reserves the right to suspend or delete any account in case of violation of these TOU or fraudulent activity.

Conditions related to orders, payments, and deliveries are specified in the Terms and Conditions of Sale (TCS) available on the Site.

5. Security

Using a strong password is essential to protect the account. The User must choose a password complying with Maison Demaille’s security requirements: alphanumeric, at least eight (8) characters long, including three (3) special characters (uppercase letters, lowercase letters, numbers, special characters).

Login credentials are personal, confidential, and non-transferable. The User must guarantee their confidentiality and security, and immediately request a password reset from Maison Demaille in case of loss, forgetfulness, or theft. Maison Demaille cannot be held responsible for any use of the account by a third party who accessed the User’s login credentials, whatever the cause.

6. Account Deletion

The User may delete their account at any time by contacting Maison Demaille at the contact details provided above. Personal information associated with the account, including order history if applicable, will be retained by Maison Demaille according to the retention periods specified in the privacy policy and legal requirements.

By deleting their account, the User loses all points, rewards, codes, promotions, and any vouchers or credits they held.

7. Intellectual Property

The Site, its architecture, contents (texts, images, illustrations, graphics, videos, logos, drawings, animations, etc.) as well as all products produced and sold are the exclusive property of Maison Demaille, protected by national and international intellectual property laws, and are therefore protected against any unauthorized use under the law or these TOU under penalty of legal action.

Any reproduction, representation, distribution, modification, adaptation, or exploitation, in whole or in part, of the Site or its elements by any means whatsoever, without the express written authorization of Maison Demaille, is strictly prohibited.

Non-compliance, especially for commercial exploitation, may lead to legal action for counterfeiting and/or unfair competition and/or parasitism by the rights holders. This is without prejudice to other rights Maison Demaille may have, including the right to claim damages.

Maison Demaille grants the User a personal, non-exclusive, free right to browse and use the Site and its services for their own use and strictly within the operations authorized under these TOU.

8. Products and Content

Maison Demaille offers unique design products, carefully selected or made. Photographs, texts, and product sheets are presented with great attention to quality and accuracy.

However, variations in color or texture may appear depending on the screen or materials used and cannot be considered defects or grounds for claims.

The blog « Inspiration & Raffinement », accessible from the Site, aims to inspire visitors with editorial content about design, elegance, and art of living. These contents are protected as part of the Site.

Blog Manager : Arnaud Demaille

9. Personal Data and Cookies

Maison Demaille attaches great importance to respecting your privacy. Your personal data is collected and processed in compliance with applicable regulations (GDPR), according to our Privacy Policy accessible at any time on the Site.

The Site uses cookies to improve user experience, measure audience, and offer adapted content. By browsing the Site, the User accepts the use of cookies according to the terms defined in the Privacy Policy.

10. Liability

Use of the Site as a visitor or client is provided free of charge, except for the products and services sold. Although Maison Demaille strives to provide a reliable Site, it does not guarantee it to be free from errors, inaccuracies, omissions, unavailability, vulnerabilities, or defects.

Consequently, the User acknowledges using the Site and its services, as well as published content, under their sole responsibility.

Any decision made based on the information available on the Site is the sole responsibility of its author.

Maison Demaille cannot be held responsible for direct or indirect damages resulting from:

  • Issues, failures, incidents, or incompatibilities of the Site with the User’s equipment;

  • Vulnerabilities, malfunctions, or contamination of the User’s equipment during or after browsing the Site;

  • Inability to access or poor usage conditions due to the User’s equipment, internet provider, network congestion, or any other cause beyond Maison Demaille’s control;

  • Electronic and telephone communication costs incurred by the User, which are the User’s exclusive responsibility;

  • Consequences arising from content on third-party websites linked on the Site;

  • Possible indirect damages suffered by the User;

  • Any damage resulting from non-compliant use of the Site and services against these TOU, the Terms and Conditions of Sale, or applicable law;

  • Any failure under these TOU due to a fortuitous event or force majeure as defined by article 1218 of the French Civil Code.

11. External Links

The Site may contain links to third-party websites. These links are provided for informational purposes and do not imply endorsement of their content. Maison Demaille is not responsible for the content, privacy policies, or functioning of these external sites.

Since Maison Demaille cannot control these external sites or sources, it disclaims any liability regarding the availability, content, advertisements, products, services, or other materials on or from these external sites or sources.

The decision to activate hyperlinks belongs exclusively to the User. Maison Demaille reminds the User that unaffiliated external sites are subject to their own terms of use.

If the User wishes to create a hyperlink to the Site, they must obtain prior written authorization from Maison Demaille by emailing help.maisondemaille@gmail.com.

Maison Demaille may, at its sole discretion, accept or reject any such request without obligation to justify its decision.

12. User Conduct

The User agrees to use the Site fairly, respecting laws, regulations, TOU, Terms and Conditions of Sale, and not to disrupt its proper functioning (spam, viruses, automated data extraction, hacking attempts, etc.).

The User also agrees to refrain from:

  • Using the Site and its services for commercial, advertising, prospecting purposes, or any unauthorized solicitation;

  • Any behavior likely to harm the integrity, operation, or security of the Site and services;

  • Any intrusion or attempt to intrude into Maison Demaille’s infrastructure, IT systems, servers, and databases;

  • Any collection, extraction, modification, alteration, deletion, retention, or other use of the Site’s content, information, and data;

  • More generally, any act harming the rights and interests of Maison Demaille or third parties.

Any abusive or fraudulent behavior may lead to immediate suspension of access to the Site or the concerned account.

Maison Demaille reserves the right to terminate its contractual relationship with the User immediately, without notice or compensation, and to block any future access to the Site and its services, including the User’s account if applicable.

13. Modification of the ToU

These ToU are dated and may be modified and updated by Maison Demaille at any time, notably due to Site evolution.

Applicable ToU are those published on the Site at the time the User accesses the Site. The User is therefore invited to review the ToU at each new visit.

This version of the ToU supersedes all previous versions.

Any change in applicable law or decision by a competent court invalidating one or more clauses hereof does not affect the validity of the entire ToU. Such change or decision does not authorize the User to disregard the valid provisions.

14. Applicable Law – Disputes

These Terms of Use are governed by French law. In the event of a dispute or disagreement regarding the interpretation, performance, or validity of these Terms of Use, the User is invited to contact Maison Demaille customer service to seek an amicable solution at the following address : help.maisondemaille@gmail.com.

Failing an amicable resolution, the dispute will be brought before the competent French courts.

These Terms of Use are written in French. In case of translation into one or more languages, only the French version shall prevail in the event of a dispute.

 

This page has been translated for convenience. In the event of any dispute, only the content of the original French version shall be deemed authoritative.